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Testimonials

  • "I am a landlord and would just like to say that I am very pleased with the way Norton Properties look after my interest regarding my property. The rent is always on time and any repairs are handled efficiently."
    Yours Mr and Mrs W – Rochford
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  • "Attention to detail springs to mind when dealing with Norton Properties. Their commitment to offering a first class service is simply, first class."
    Mr Cliff D – Thundersley
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  • "We have dealt with Norton Properties for 2 years now and have had Louise handle our property lettings with great result in both letting our property and all associated aspects including contracted etc. Very good!"
    Mr S – Westcliff-on-sea
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  • "The service you provide is first class. The staff are always so helpful and friendly, keeping in contact with me regularly. Whenever a problem arises within my property, I can always rely on Norton to sort things out for me, with the minimal of fuss. I would recommend using Norton for managing your property."
    Miss D J Smith – Overseas Landlord Spain
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  • "We have used Norton Properties for many years and we have found them highly efficient. We do not hesitate in giving our highest recommendation."
    Mr & Mrs P – Thorpebay
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  • "Very helpful, professional and proactive, it is clear that Norton properties and their staff and highly efficient and competent in the rental housing market."
    Mr J – Billericay
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  • "We have 2 properties with Norton Properties who have handled our letting and management since 2005. We have found them to be efficient, professional and courteous and have no hesitation in recommending Norton services to any Landlord."
    Mr & Mrs S Chelmsford
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  • "We have 2 properties with Norton Properties who have handled our letting and management since 2005. We have found them to be efficient, professional and courteous and have no hesitation in recommending Norton services to any Landlord."
    Mr & Mrs S Chelmsford
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  • "The staff at Norton Properties are very approachable, helpful and friendly. They take away all the stress that comes with being a Landlord. Thank you all very much."
    Mr P.H - Thorpebay
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  • "As a Landlord, it's important for me to have confidence that my tenants pay on time and up keep my property. Norton Properties make the whole process for me and I am impressed that they know my property as well as I do."
    Mr & Mrs J - Leigh-on-sea
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  • "I have found Norton Properties to be consistently professional and reliable from the onset. Being a new Landlord was quite daunting, but Gary and his team dealt with finding me a suitable tenant and 3 years on, I am still happy with the Norton deal with any problems and keep in touch with me regarding any issues. I also find they source reliable and professional trades men to carry out any maintenance or repairs urgently when required which takes a lot of pressure off me."
    Lisa – Clacton
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  • "Always cheerful and happy to help out, efficient and a pleasure to do business with."
    Mr B – Wickford
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  • "I have used Norton Properties for more than 10 years and have always found their business professional, courteous and competitive."
    D.W.G - Shoeburyness
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  • "As a Landlord, my flat has been managed by Norton Properties for almost 5 years. During this time, I can truthfully say this company has consistently delivered a first class customer care and property management service. It is on these grounds that I would not take my custom elsewhere."
    Jerry – France
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  • "I've found the staff of Norton Properties and service so helpful, understanding on all fronts, in fact excellent. I would never use other letting agent again because they are the best in my eyes."
    Mr R.M - Property Developer
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  • "I have always found Norton Properties to be very professional with efficient personal service at all times."
    M. T. - Investment Landlord
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  • "I have been using Norton Properties since 2006. I serve in the Royal Navy and can spend six months away at a time. Nortons have always given me a great service and looked after my flat. Which is a great help being so far away as it gives me a great peace of mind, knowing my affairs are being looked after."
    Lee M. - Private landlord
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  • "I have always found Norton Properties very helpful, in particular Louise. You took the concern of letting my property away from me following my husband's death and always gave good advice. I would be happy to recommend your firm to others."
    Mrs Chase - Private Landlord
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  • "Your staff and yourself [Gary Young] are a delight to work with. Your renting skills are second to none. Louise is the best."
    DB & JS - Property Developers
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  • "Norton Properties have been finding me tenants for my flat for the last ten years. They have always found me clean, tidy and reliable people and I have never had a problem with any tenants."
    Miss J. M - Private Landlord
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  • "We have used Norton Properties for approximately 10 years. Telephone calls are always returned. Problem calls with regards to tenants are dealt with quickly and efficiently and we, the landlords, are informed immediately there are any additional items for attention. We enjoy a very healthy relationship with the staff whilst still retaining the professionalism required."
    Mr & Mrs B. - Chelmsford
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  • "Norton Properties are an excellent company. We have used them continually for the last 8 years. They are professional and very reliable. They have always found us good and reliable tenants."
    Mr and Mrs J. L. - Leigh on Sea
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  • "We have know Mr. Gary Young for some 20 years or so. Together with his 'Young' team, we have always found them very helpful and professional in our dealings together. We respect their integrity and would not hesitate in recommending them to anyone considering using Norton Properties team as their agent."
    Roger and Helen - Private Investors
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  • "I have worked with Norton Properties for 5 years and have always found them to be very helpful and professional with regard to both arranging lettings and then in the ongoing management of my property. They have always been very efficient in the manner in which they conduct business."
    Mr P. B. - Surrey
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  • "I have entrusted the letting of my properties to Gary Young and his excellent staff at Norton for nearly 10 years. During this time I have been more than satisfied with their personal approach and attention to detail. This has resulted, for me, in virtually continuous occupancy with quality tenants."
    Peter Smith - Private Landlord
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  • "We have been using Norton Properties' landlord services for a number of years now and have been extremely satisfied with the professional manner in which they work with us. We have no hesitation whatsoever in recommending Norton Properties to other landlords and tenants alike."
    Mr and Mrs G. F. - Leigh on Sea
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  • "I have lived in this town for 64 years. For 44 of these years I have been involved in property development. During that time, I have never heard a bad word said against Norton Properties. Believe me in that world of cut throat, this is not a bad commendation."
    Mr D G. - Property Developers & Investment Landlord
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  • "In the many years we have used you, finding the right tenants is never easy but you have always managed to do so. I would recommend you without hesitation."
    Colin and Carol - Private Landlord's
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    • Tenancy Deposit Protection

    New legislation affecting tenancy deposits came into force on the 6th April 2007; this legislation has a major impact in the private rented sector. Tenancy Deposit Protection (TDP) is new legislation introduced under the Housing Act 2004 to ensure that when a tenant pays a deposit, and is entitled to get it back, they can be assured this will happen.

    All deposits taken for a new Assured Shorthold Tenancies from this date must be protected in a Government-authorised tenancy deposit scheme (this also includes an existing tenancy that is renewed and a landlord agrees a new fixed-term tenancy/extension, the initial deposit taken must then be lodged with a tenancy deposit protection scheme). All landlords must comply with these regulations. Failure to observe the rules & regulations regarding Assured Shorthold Tenancies after the 6th April 2007 are harsh:

    • The Court will order repayment of the deposit to the tenant and the landlord will have nothing
    • The Court will further order the Landlord to pay 3 times the deposit amount to the tenant as compensation for not holding it correctly in the first place
    • The Court could order further costs
    • Whilst non-compliant, the landlord will forfeit the right to serve a Section 21 Notice to repossess the property and will only be able to regain possession if the tenant surrenders the property or if the tenant significantly breaches the tenancy agreement.

    The offices of Norton Properties are members of The Deposit Protection Service (DPS), which is administered by Computershare Investor Services. Which is the Government Approved Custodial Scheme.

    Click here to download a comprehensive guide to this legislation and the ( link to schemes)

    Our property management package includes services such as rent collection, handling administration and legal notices, as well as assistance with more complex issues and the provision of a 24-hour emergency line for tenants.

    Different Types of Tenancy Deposit Schemes

    There are two types of tenancy deposit protection scheme available for landlords and letting agents (insurance-based schemes and custodial scheme). All schemes provide a free dispute resolution service. This system works entirely on the basis of papers submitted to the adjudicator. Landlords and tenants must have a clear understanding on the condition of the property through best practice. Therefore, we advise landlords that it is necessary to have a comprehensive/professional inventory and schedule of condition and proper invoices and estimates to support any claim. Claims that do not have these are unlikely to be entertained


    Insurance Based Scheme
    The Dispute Service Limited (The Tenancy Deposit Scheme*) *Norton properties is a member of this scheme which is backed by ARLA, RICS and the NAEA.

    thedesputeservice.co.uk


    Insurance Based Scheme
    MyDeposits.co.uk (Tenancy Deposit Solutions Ltd) is jointly owned by the National Landlords Association & Hamilton Fraser Insurance.

    mydeposits.co.uk


    Custodial Scheme
    The Deposit Protection Service (The DPS) run by Computershare Investor Services will be free to use for both tenants and landlords. Landlords cannot hold the deposit under this Scheme.

    depositprotection.com

    Landlords who choose our services via the Insurance backed schemes will be charged a deposit administration fee of £50.00 + VAT for protection of the deposit and a subsequent charge for all contract renewals, we will also provide the required prescribed information to the tenant. Norton Properties protects the interests of the client landlord by ensuring prescribed information is provided correctly and promptly.

    ('Prescribed information' means information which the Housing Act 2004 Sections 213 (5) - (6) and the Housing (Tenancy Deposits) (Prescribed Information) Order 2007 require to be provided to the tenant with 14 days of the deposit having been received).

    To find out more about the Tenancy Deposit Schemes Click here

    Go to our Rental Valuation Form